Every booking made on the medhey app is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
Some bookings may be non-refundable as per the specific airline’s policy.
Some bookings cannot be canceled partially as per the specific airline’s policy.
Cancellations can be made offline by sending an email to Medhey E-Commerce (wecare@medhey.app).
We assist you in making various amendments for bookings. In a few cases, you need to contact the airline directly.
Amendment charges on medheyapp.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
To cancel the tickets within 24 Hrs of the journey, Medhey E-Commerce recommends customers to contact directly to the Airlines and after that, send the cancellation request to us Via Mail for refunds.
In case of direct cancellation through airlines, refunds will be given according to airlines charges along with our service charge as above mentioned. After flight departure & in case of No Show, we don’t entertain any cancellation request.
In case of No-show the refund amount entirely depends upon the airlines. Medhey Impex has nothing to do with the refund amount. Medhey E-commerce will refund the same amount to the customer, which we receive from airlines in case of No-Show.
THE USER AGREES TO PAY FEE CHARGED BY Medhey Impex THE USER AGREES TO PAY FEE CHARGED BY UPON ANY TYPE OF CANCELLATIONS MADE POST BOOKING IRRESPECTIVE OF REFUND AMOUNT, CHANGES OF SCHEDULE Medhey E-Commerce WILL CHARGE AED50- PER PAX ANY REFUND TO THE USER SHALL BE PROCESSED AFTER DEDUCTING EQUIVALENT AMOUNT TOWARDS THE FEE.
Hotel Amendment & Cancellation Policy –
Every booking made on Medhey E-commerce is subject to cancellation charges levied by the Hotels, which may vary with respect to hotels and room types. Medhey E-Commerce levies negligible amount of Nu.800/- per room for hotel booking as cancellation service charges
Cancellations can be made offline by sending an email to medheyapp (medheyapp@gmail.com).
We assist you in making various amendments for bookings. In a few cases, you need to contact the hotel directly.
To cancel the booking within 24 Hrs of the journey, Medhey E-Commerce recommends customers to contact the Hotels directly and after that, send the cancellation request on our website for refunds.
Refund Policy –
Medheyapp will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through email.
Refunds against the cancellation of air tickets & hotel booking will be credited directly in customer’s mode of payment after receiving the refund amount from the Airlines & Hotels respectively.
Requests for permitted changes and cancellations will be processed within 2 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after the deduction of payments required to process the cancellation will be credited to the same payment card or account which was used to make the original purchase within 15 working days thereafter. Some payment cards and accounts may take up to an additional 30 days thereafter to display the credited amount.